FAQ

DVD/CD Player with Video Cassette Recorder

Question: My remote is not working. How do I perform the remote test to see if my remote is functioning properly?

Answer: There are two ways to test the remote control:

If your remote control failed the remote test, the remote then is not function properly. You will be able to purchase the original remote control through our customer support line at 1-877-288-3667 (Monday-Friday 9:00AM-6:00PM EST.) Please have both of your model & serial numbers ready before contacting our support team.

Question: How do I program the universal remote to work with my product? Where can I get the remote codes?

Answer: Since we do not provide support for other manufacture product, please contact your remote manufacture, cable providers or third party online resources to obtain the remote codes.

Question: Does the unit have a built-in tuner?

Answer: No, the unit does not have a build-in tuner and an external tuner is required in order to record.

Question: How do I connect both external tuner and television to my product?

Answer: Please refer to the tutorial below for more Composite (red, white and yellow) connection.

STEP 1: Connection from the external tuner to the DVD/CD player with VCR.

Connect one end of the composite cable into the AUDIO/VIDEO OUT jacks on your cable/satellite box.

STEP 2: Connect the other end of the same composite cable to the AUDIO/VIDEO IN jacks on your DVD/CD player.
STEP 3: Take another set of composite cable and connect one end into the AUDIO/VIDEO OUT on the DVD/CD player.
STEP 4: Connect the other end of the same composite cable to the AUDIO/VIDEO IN jacks on your television.
Question: How come I receive bad picture when my recorder is connected through tuner of unit, but see good pictures when connected directly to the TV?

Answer: This problem is related to connection issue. Make sure all the connection from the external tuner and your recorder are connected correctly and securely to the television.

Question: It says my HDMI connection is in "Unsupported Format". What should I do?

Answer:

You may see this message especially during timer recording when you have more than 1 HDMI cable connected to the television from your recorder and from the external tuner. This connection type is only compatible with one-touch recording not timer recording. Please make sure to select HDMI input channel by pressing the [INPUT SELECT]/[SOURCE] button on the original remote control.

In order to resolve this issue during timer recording, the HDMI cable needs to be substituted with the Composite (red, white and yellow) cable from you recorder to the television. Also, make sure to select the A/V input channel by pressing the [INPUT SELECT] /[SOURCE] button on the original remote control.

Question: I am not able to record. What should I do?

1. You need to purchase and connect the unit to the external tuner in order to record

2. Make sure the unit is connected correctly from external tuner to DVD player then to the TV. Correct input channel needs to be selected as well.

3. Make sure you are in the correct input channel. If you connect to the back of the unit, please select L1 input on the player's remote control. If you connect to the front, please select L2 instead.

4. Use the recommended playable discs. You will be able to find the suggested media brand and type in your owner's manual.

5. You will not be able to dub (record) a DVD to a video cassette tape.

6. Make sure the desired program is not copy-right protected one.

Question: I have already set the timer recording but the unit will not record. What should I do?

Answer: Verify all the connection first. Power outage will reset the unit and re-programming all the setting is required. Also, make sure to press the [TIMESET] button or [T-SET] button.

Question: I am unable to locate the input channel on my TV which is made by other manufacturer. What else can I do?

Answer: Find the original remote control to your TV made by other manufacture and continue pressing the input/source button on the remote until you see the image. If you lost the remote for your TV, you may be able to find the Input/Source button on the actual TV.

Below is the input channel list for common TV brands. If you are still not able to find the correct input channel, please refer to the owner's manual or contact the support team for your TV.

Question: I would like to use the Composite (red, white and yellow) cable connection, but my tv does not have the Composite input jacks. What should I do?

Answer: In this case, you may want to purchase a RF modulator, which is a signal converter, and connect the modulator to your television.

Question: Why aren't my discs playing?

Answer: Please make sure the discs are the recommended disc. You will be able to find out more compatible disc information in your owner's manual. Discs that have non-recommended region code would not be able to be played back either. The desired discs have to be in region "1" or "All".

Question: How do I get rid of the black bars in my display?

Answer: The black bar only comes in depending on the signal you are currently watching, so you may need to adjust the picture size on your television set, or with the external device. Please check with the display setting with you external device or television set.

Question: Can I record one channel and watch another channel at the same time?

Answer: No you will not be able to do so.

Question: Can I record from VCR to DVD?

Answer: No you are not able to do so.

Question: Am I able to record from the coaxial connection?

Answer: No. You need to have an external tuner in order to record.

Question: My clock is set in advance but it is not changing the time. What else can I do?

Answer: Make sure the auto clock option is tunred off by going into the setup menu and manually adjust the clock. Everytime unit is unlug for more than 30 seconds, the clock needs to be reset.