This section should answer most of your questions regarding the usage of your product and, how to get service for your product. If your question is not answered in this section, please contact our contact center. The number to our customer support team can be found in your owner's manual.

DVD/CD Player

Question: My remote is not working. How do I perform the remote test to see if my remote is functioning properly?

Answer: There are two ways to test the remote control:

If your remote control failed the remote test, the remote then is not function properly. You will be able to purchase the original remote control through our customer support line at 1-877-288-3667 (Monday-Friday 9:00AM-6:00PM EST.) Please have both of your model & serial numbers ready before contacting our support team.

Question: How do I program the universal remote to work with my product? Where can I get the remote codes?

Answer: Since we do not provide support for other manufacture product, please contact your remote manufacture, cable providers or third party online resources to obtain the remote codes.

Question: I connected everything but was still not able to receive picture nor sound. What else can I do?

Answer: Please make sure the connection is connected correctly and securely from the unit to your television. Also, make sure to select the correct input channel on the TV using the TV remote control.

Question: How do I connect my HDMI cable, if my television set does not have a HDMI connection just a DVI?

Answer: You must purchase a DVI to HDMI crossover cable, and connect that from your DVI to our HDMI connection on our unit. This type of connection will usually also require a separate set of composite audio connections, so you may received audio.

Question: I am unable to locate the input channel on my TV which is made by other manufacturer. What else can I do?

Answer: Find the original remote control to your TV made by other manufacture and continue pressing the input/source button on the remote until you see the image. If you lost the remote for your TV, you may be able to find the Input/Source button on the actual TV.

Below is the input channel list for common TV brands. If you are still not able to find the correct input channel, please refer to the owner's manual or contact the support team for your TV.

Question: I would like to use the Composite (red, white and yellow) cable connection, but my TV does not have the Composite input jacks. What should I do?

Answer: In this case, you may want to purchase a RF modulator, which is a signal converter, and connect the modulator to your television.

Question: Why aren't my discs playing?

Answer: Verify to see if all the connection is correct and make sure the discs are the recommended ones. You will be able to find out more about compatible disc information in your owner's manual. Discs that have non-recommended region code would not be able to be played back either. The desired discs have to be in region "1" or "ALL".

Question: My DVD playback looks too dark, what should I do?

Answer: Make sure your DVD player is connected directly to a TV or RF modulator. *Other External devices (VCR, or AV Switch), may cause the unit to distort the picture due to copyright protections* This is not an issue with the product or television set.

Question: How do I get rid of the black bars in my display?

Answer: The black bar only come in depending the signal you are currently watching, so may need to adjust the picture size with your television set, or with the external device. Please check with the display setting with you external device or television set.

Qquestion: What should I do when my DVD tray stucks?

Answer:

	STEP 1: Unplug the product's power cord from the wall.
	STEP 2: Press the POWER button 6~7 times while the product's power cord is still unplugged.
	STEP 3: Plug the unit's power cord back into the electrical source.
	STEP 4: Press the Open/Close button on the DVD tray.

Question: What should I do if my TV does not have the RCA (red,white and yellow) cable connection? Am I still able to connect my unit to the TV?

Answer: You should use the RF modulator to connect the unit to the RF modulator and to the TV.