This section should answer most of your questions regarding the usage of your product and, how to get service for your product. If your question is not answered in this section, please contact our contact center. The number to our customer support team can be found in your owner's manual.

Blu-Ray Player with Build-in Wi-Fi

Question: My remote is not working. How do I perform the remote test to see if my remote is functioning properly?

Answer: There are two ways to test the remote control:

If your remote control failed the remote test, the remote then is not function properly. You will be able to purchase the original remote control through our customer support line at 1-877-288-3667 (Monday-Friday 9:00AM-6:00PM EST.) Please have both of your model & serial numbers ready before contacting our support team.

Question: How do I program the universal remote to work with my product? Where can I get the remote codes?

Answer: Since we do not provide support for other manufacture product, please contact your remote manufacture, cable providers or third party online resources to obtain the remote codes.

Question: I connected everything but was still not able to receive picture nor sound. What else can I do?

Answer: Please make sure the connection is connected correctly and securely from the unit to your television. Also, make sure to select the correct input channel on the TV using the TV remote control.

Question: How come the unit is not able to connect to the Wireless Network?

Answer:

1. Verify whether the security key is correctly entered onto the screen. You will be able to get the correct security code from your Internet Service Providers (ISP).

2. Move the router closer to the unit since some objects may interfere the signal strength.

3. Reset your modem/router and your blu-ray player.

4. Check to see if you need a sofrtware update for your router. You can refer to the owner's manual and support team for your router manufacturer.

5. Make sure to turn ON the DHCP setting on your router

6. The mobile hotspot cannot be used as your internet source.

7. Check to see if your blu-ray player needs a firmware upgrade.

8. Verify your firewall setting and make sure it would not block the network signal reception.

9. Disconnect other wireless devices to decrease the network signal distraction.

10. Secure your network by adding password to protect your internet.

If you have verify all the above steps and is still not able to connect to the wireless network, please contact your Internet Service Provider to seek for further solution.

Question: It says my HDMI connection is in "Unsupported Format". What should I do?

Answer: Not all the HDMI cables are compatible with the product. Please refer to the HDMI connection section in your owner's manual.

Question: There are some technical terms in the owner's manual. What do they mean?

Answer:

Question: Would BD-Live be available for all discs?

Answer: BD-Live feature may not be available for all discs. It is only accessible on the discs which have the specification label for BD-Live use.

Question: Where and how do I download the latest firmware upgrade for my blu-ray?

Answer: Software updates fix known product issues as well as improving overall product performance. A software upgrade will only work if you are trying to upload a newer software version than what is currently on your television. You will be able to find the latest firmware upgrade under the "Firmware Update" tab on our website. You will also be able to find the update under the Download tabs on http://www.magnavox.com

Question: I am unable to locate the input channel on my TV which is made by other manufacturer. What else can I do?

Answer: Find the original remote control to your TV made by other manufacture and continue pressing the input/source button on the remote until you see the image. If you lost the remote for your TV, you may be able to find the Input/Source button on the actual TV.

Below is the input channel list for common TV brands. If you are still not able to find the correct input channel, please refer to the owner's manual or contact the support team for your TV.

Question: How come there is no Netflix Application available?

Answer: This particular model (MBP5120F/F7) does not have Netflix installed in the unit. Instead, Vudu would be available.

Question: Do I need to subscribe with Vudu/Netflix/Blockbuster first in order to view my movies?

Answer: Yes, you need to create a personal account with them. Please contact the third-party customer support team for more details.

Question:Are there other applications besides Vudu/Netflix/Blockbuster?

Answer: Yes. However, you are only able to find some other applications via Vudu App.

	STEP 1: First click on Vudu and select "Vudu App".
	STEP 2: You will be able to find some of your favorite applications there.

Question: Am I able to download more applications for my blu-ray player?

Answer: No, you will not be able to download more applications for the unit.

Question: Can I play a DVD disc on the Blu-ray Player?

Answer: Yes, you will be able to. However, you will not be able to play blu-ray disc on a regular DVD player.

Question: Why my unit does not go into standby mode after 25 minutes of inactivity?

Answer: While you are streaming Vudu or Netflix, the unit will not automatically switch into standby mode.

Question: I have issue playing back my disc. What should I do?

Answer: Please check the region code on the disc's cover packaging and make sure it is either "A", "ALL" or "1". Also verify whether you have the latest firmware update for your unit.

 

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